IMPORTANT ANNOUNCEMENT FROM HELPMATE!

Please Read

  
     

church management software by Helpmate Technology

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SERVICES

SUPPORT

ORDER

 

 

Overview

Support
Services

 

 

 

 

Support Services

 
 
IMPORTANT NOTE

Per the Church Helpmate End-of-Life Schedule, after Dec 31, 2017 we will
no longer be offering any support assistance for our Church Helpmate Desktop product and
our Church Helpmate Online service will be discontinued.
 

 

 

At Helpmate, our mission is to develop a positive, lasting relationship with our clients. We don't want to simply sell software to our clients; we want to grow with them as a Kingdom Building partner - a true helpmate.  By offering our Support Services, we can maintain such a relationship through the finest in support, training and product development.  We are committed to our clients' long-term success.  This commitment not only drives the research and development behind our church management software products, but is also the motivation for the quality technical support services we offer.  Our first priority - and the first measure of our success - is client satisfaction.

 

 
customer quote
The best customer service I have
experienced anywhere, and at anytime."

Dale Swinburne - Wyoming, RI
customer quote
“I have been in the computer field for over 40 years and
the follow-up and service that you provide is the best I
have seen!  You are to be commended."

Gary Willecke - Port Charlotte, FL
 

 

SUPPORT  PLAN  OVERVIEW  &  BENEFIT  MATRIX

Benefit Premium
plan
Standard
plan
eSupport+
plan
eSupport
plan
Church Helpmate Online
Unlimited technical support by phone    
Unlimited technical support by email
(typical response time 1-2 business days)
Free full version product upgrades shipped on CD      
Free service releases available for Internet download  
Free full version product upgrades and updates automatically installed        
Automatic nightly data backups        
20% discount on Web-based training      

Desktop Streaming Support - this technology allows our Helpmate support rep (obviously with your permission) to quickly connect to your computer via your Internet connection. The support rep can then see your screen and control your computer mouse.  This can dramatically reduce troubleshooting time.

   

NOTE:  Our four support plan subscriptions are available for our Church Helpmate Desktop product. 
Church Helpmate Online (CHO) already includes full support coverage and product updates.

NOTE For full disclosure regarding our technical support policy, please see our Technical Support Policy document. 

 
customer quote
“Helpmate's tech support is the best. 
They are patient, kind, and patient,
and patient.  I ask endless questions,
send them emails, and they are always willing to start all over again with me. 
The amount I pay for our tech support subscription is the best dollars I spend
each year out of my budget."
Donna Kulinski
Office Manager
customer quote
“I find your customer service to
be one of the best I have dealt
with in a long, long time."
Valerie Marshman
Administrative Assistant
 
customer quote
I have found the technical support group
to be SUPERB!! 
I am always amazed at how well they
can understand my explanation of my
problem - they seem to know EXACTLY
what I’m describing."

Jackie Robinson
Administrative Assistant

 

 

Church Helpmate Desktop - Support Plan Pricing

 

Church  Helpmate  Desktop  Support  Plan  Pricing  Matrix

  Product

Support Plan

Available as a monthly subscription

Price
(US$)

Item ID

 

Church Helpmate Desktop

 

Premium
unlimited phone tech support
unlimited email tech support
free full version upgrades on CD
free service release downloads
$23/month

PSUPCHM

 

Church Helpmate Desktop

 

Standard
unlimited phone tech support
unlimited email tech support
free service release downloads
$15/month

SSUPCHM

 

Church Helpmate Desktop

 

eSupport Plus
unlimited email tech support
free full version upgrades on CD
free service release downloads
$30/incident phone tech support
$17/month

ESUPPCHM

 

Church Helpmate Desktop

 

eSupport
unlimited email tech support
free service release downloads
$30/incident phone tech support
$7/month

ESUPCHM

 

 

 

Have questions about our support plan offerings, please contact Helpmate sales
We would love to hear from you!

 

(c)2017 Helpmate Technology Solutions, LLC.   All Rights Reserved.

Legal notices and trademark attributions
Privacy Statement

Helpmate Technology Solutions, LLC

PO Box 619, Union, KY 41091 USA

SALES:

888-858-3247 or 859-384-7564

sales@helpmateslkdj.comsales@helpmate.com

SUPPORT:

859-488-0764 (M-F 9:30a-5p EST)

support@helpmate.com